Orlando Credit Union members: Do not provide your Orlando Credit Union account information to anyone contacting you on behalf of Orlando Credit Union or to anyone seeking you to verify personal information over the phone, in an email or by text including your account number, your social security number, or your account pin number. Never share online banking credentials, including account passwords, or any information included on the back of an Orlando Credit Union credit or debit card, with someone calling you, in an email or by text. Stay vigilant in protecting yourself against fraud today and every day. If you experience any fraud with an Orlando Credit Union product or service, please contact 800-953-4567 at once. Together we make a difference.
Security of your membership and account is important. As a member, we provide fraud alerts to you informing of potential fraud impacting your account, membership, and/or all the products you engage with Orlando Credit Union in usage of. Below please find common fraudulent occurrences for your reference as you protect yourself.
Fraud Targeting Card Holders
(Both Orlando Credit Union Debit and Credit Card Holders)
Orlando Credit Union or the vendors (VISA) we partner with in providing card(s) to you will NOT now or EVER contact you seeking:
- A card pin number
- A card CVV number
- A card password
- A social security number
By any of the following channel formats including but not limited to:
- Phone call
- Text message
If you receive such engagement DO NOT RESPOND.
To avoid falling prey to scammers, always verify the legitimacy of a phone number before making any calls.
Please ensure you are calling the official and correct phone numbers when contacting us for cards.
Receipt of Fraudulent Checks
Orlando Credit Union will not send you an Orlando Credit Union logo imprinted check to be used for the purpose of “Purchase Training Equipment.” Such checks are often counterfeit. DO NOT attempt to CASH this product. Please contact Orlando Credit Union at 1.800.953.4567 to verify the legitimacy of the check.
Loan Proceeds
Do NOT provide online banking credentials as a means to receive what you believe to be loan proceeds or disbursements. Legitimate lenders will deposit funds via ACH or provide a check. If you are asked to pay a large fee in order to receive these funds then the transaction is not legitimate. Legitimate lenders may charge a small application fee, typically around $35 or $50, and in some cases, this fee may be integrated into the loan.
Fraudulent Sweepstakes Winner
If you receive a communication by:
- Letter
- Phone call
- Text message
…that you are the winner of a sweepstakes with a check enclosed with the Orlando Credit Union logo on it and a request for you to contact the sweepstakes drawing organization so that they may assist you with managing the tax implications from your winnings. DO NOT contact the sweepstakes reference. This is usually a fraudulent set of actions. Instead, please contact Orlando Credit Union at 1.800.953.4567, inform us of your circumstance and we will determine the legitimacy of the interaction.
Reporting Fraud
Contact Orlando Credit Union
You may email any fraud or risk related concerns at any time to Orlando Credit Union at riskmanagement@orlandocreditunion.org.
We are also available by phone at 1.800.953.4567 should you prefer speaking with one of our Service Center professionals. Member Service Center hours are: Monday - Friday, 8 am to 6 pm, Saturday, 9 am to 1 pm.
Contact the Federal Trade Commission
You can also report fraud concerns to the Federal Trade Commission at ReportFraud.ftc.gov.
