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Orlando

About Phone 1st

On Monday, October 14, we are implementing a new enhanced 24/7 Bank-by-Phone service that will replace Phone1st. The phone number for this service will remain the same. Your Access Code will be your current Personal Identification Number (PIN) that you use to access the system today.

Whether with your smartphone, home phone or office phone, Phone 1st is your key to banking with us by phone.

 

  • Access banking information at the touch of a button.
  • Call us anytime, any day.
  • No need to visit a branch or use your mobile data.
  • Check account balances, make transactions and more.
  • First-time callers will need to create a PIN and provide their Social Security Number.

 

Access your account by dialing 407.835.3500 or toll-free at 1.800.953.4567, then select option 2 after you’ve selected your language. 

Quick Tips:

Bank-by-Phone options are customized based on each members’ account(s).
Some options are not presented if they do not apply. Please follow prompts.
Press 3  and  the * key to return to the main menu at any time.
Press 9 and the * key to enter a different account number.
Use the * key to enter decimal places.
To end Bank-by-Phone simply hang up.

 

Main Menu:

1 — Account Balance

2 — Account History

3 —Transfer Funds or Make a Payment

4 — Card Services

5 — Pending Transactions

6 — Stop Payment 

7 — Change Access Code

8 — Merchant Check 

 

(numbers vary based on your accounts)

  • Press — Checking Account
  • Press — Savings* Account
  • Press — Certificate/IRA
  • Press — Loan/Credit Card

 

(numbers vary based on your accounts)
      Press — for Checking Account
                  Press 1 for All Transactions
                  Press 2 for Withdrawals
                  Press 3 for Deposits
                  Press 4 for Check Number
                  Press 5 for Amount
      Press — Savings* Account
      Press — Certificate/IRA
      Press — Loan/Credit Card

  •  
  • Press 1 to Transfer Funds Immediately
            Press for Checking Account
            Press for Savings* Account
  • Press 2 to Make Immediate Payment

 

  • Press 1 to Activate Card
  • Press 2 to Deactivate or Report Card Lost or Stolen
  • Press 3 to Reorder a Card

 

(numbers vary based on your accounts)

  • Press — for Checking Account
  • Press — for Savings* Account
  • Press — for Certificate/IRA
  • Press — for Loan/Credit Card
  • Press 1 — Stop Payment on a Specific Check Number
  • Press 2 — Stop Payment on a Check Range
  • Press 3 — Stop Payment Inquiry
  •  
  • * Savings account include: money market accounts, regular savings accounts and special savings accounts.

Have questions? We're here to help.