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Orlando FCU
  • What is this rewards program?

    The Purchase Rewards program is available to all debit cardholders. Through this program, you'll receive targeted offers based on how you shop. So, the more you use your Orlando Federal debit card, the more offers you can receive and the more cash back you can earn. As a cardholder, there is no limit to the cash back you can earn when you take advantage of available offers.

  • Is this program free?

    Yes, this program is Free! There is no cost associated with Purchase Rewards, making it easy for you to earn rewards. It's just another benefit of using your Orlando Federal debit card.

  • Where do I go to see offers?

    Each offer is based on how you currently shop, so the offers you receive are relevant! Offers can also be found in Online and Mobile Banking on your account history page and your rewards summary page. New offers will be labeled as "New Offers" until you click to activate them. Once clicked, the reward is loaded onto your debit card. All offers can be viewed by visiting the rewards summary page.

  • How do I redeem offers?

    To redeem the offer, simply click on it to see the details; this automatically loads the offer onto your debit card. Then shop at the specified retailer and pay using your debit card to earn the reward. Each offer has different details regarding when and where to shop and how much you need to spend. Offers that require an online purchase are clearly specified and may include a redemption code. Please read the details to determine how to redeem each offer and start earning cash back.

  • Do I need to use a coupon or code to earn rewards?

    Typically you do not need a coupon or code to redeem an offer. Each offer has different specifications regarding when and where you shop and how much you need to spend. Offers that require an online purchase are clearly specified and may include a redemption code. Please read offer details to determine how to redeem each offer.

  • How long do I have to take advantage of an offer?

    Each offer has an offer period that is set by the merchant. You must redeem offers before the expiration date. The expiration date can be found in the details section by clicking on the offer.

  • When do I receive the rewards for the offers I redeem?

    Your rewards will typically be deposited to your account the month after you redeem the offer. Since we do not share your personal information with retailers, we cannot credit your account immediately at the time of purchase. For example, any rewards you redeem in the month of September typically will be credited to your account at the end of October. If you would like to see the offers you have redeemed or the total value of the offers you have redeemed, please visit the rewards summary page.

  • If I have more than one account, will I see the same offers on both accounts?

    Offers are matched on an account level, based on the purchases made with your Orlando Federal debit card for that account. If you make different purchases with different accounts, you will see different offers in those accounts. You must use the Orlando Federal debit card connected to that account to redeem the offers for that account.

  • Can I use any of my Orlando Federal cards to earn rewards?

    You have to use your Orlando Federal debit card that is associated with the account that received the offer to earn rewards.

  • Why don't I have any offers?

    Offers are based on how you currently shop to ensure the offers you receive are relevant. If you seldom use your debit card, you may not receive any offers until you begin using your card more. The more you use your Orlando Federal debit card, the more chances you will have to receive relevant offers!

    You may not be receiving any offers because you accidentally opted out of the program. If you cannot access the rewards summary page or don't see the "rewards" section in the upper right part of your home page, you are not enrolled in the rewards program. Please call 407.835.3500 or 800.953.4567 to opt back in.

  • What if I don't want to receive offers?

    You can opt out by clicking on the "Stop receiving all offers" link on the upper right part of the rewards summary page. If you opt out of the rewards program at this time but change your mind later, please contact us at 407.835.3500 or 800.953.4567 and we will resume providing offers to you.

  • Is my personal information shared with retailers?

    No. Your personal information is not shared with retailers.

  • Who administers this program?

    This program is administered through a third party. All personally identifiable information is secure and is not shared with the third party. Our third-party partner will make their best efforts to collect all of the rewards due to you and assumes all liability for collections. Orlando Federal Credit Union is not liable for rewards, but will work with the partner to ensure a great member experience.

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