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Orlando

MEMBER ASSISTANCE

If you're a member facing financial hardship due to an interruption in your income due to the Coronavirus (COVID-19), please call us at 407.835.3500 to discuss your options. We are here to help ease your hardship during these difficult times. Please be aware that hold times may be longer than normal. At Orlando Credit Union, we are committed to providing you the financial access, guidance and support you need so you can focus on your well-being and your loved ones.

At Orlando Credit Union, our top priority is to provide members with the financial services they need to navigate these uncertain times, while keeping members and team members safe. In an effort to control the spread of the Corona Virus (COVID 19), the credit union will put some temporary measures in place, following CDC guidelines and best practices.
 
Effective Monday, March 23, all branch lobbies will be temporarily closed. Transactions may be conducted using our branches with a drive-thru, at our ATMs, at our drive-thru Telly machines, through online and mobile banking, via Bank-by-Phone or through the member service center. We will continue to offer shared branching through our branch drive-thu's.
 
Open branches for drive-thru and temporary drive-thru hours are as follows:
 

 DRIVE-THRU ONLY BRANCHES
(Monday - Friday 8:00 am to 6:00 pm, Saturday 9:00 am to 1:00 pm)

Apopka - with Telly
     1662 West Orange Blossom Trail, Apopka, FL 32712
Casselberry
     1229 FL-436, Casselberry, FL 32707
Millenia - with Telly
     4500 South John Young Pkwy, Orlando, FL 32839
Semoran - with Telly
     2150 South Semoran Blvd, Orlando, FL 32822
SODO - with Telly
     945 South Orange Avenue, Orlando, FL 32806
  
TEMPORARILY CLOSED BRANCHES
City Hall - with Telly
     400 South Orange Avenue, Orlando, FL 32801
Sheriff's
     2500 West Colonial Drive, Orlando, FL 32804
 
 
 
WHAT CAN YOU EXPECT FROM US
 
  • At this time, our team is ready and available to help you at our drive-thru branches and by phone. Please reach out to us immediately if you are experiencing financial hardships due to an interruption in your income due to the Coronavirus (COVID-19) by calling 407.835.3500.
  • Depending on your situation, Orlando Credit Union has a variety of loan options for different needs. You can apply for a loan 24/7.
  • If you would like to open an account, please visit our website or call during business hours at 407.835.3500.
  • Member appointments may be made for the services listed below by calling 407.835.3500 and scheduling with a representative:
     
    • To access your safe deposit box
    • For notary and medallion services
    • To send wires
    • For debit card services such as a debit card reissue or resetting your PIN
  • If you prefer, deposit checks with your phone's camera using Mobile Deposit and use your Digital Wallet at participating merchants to avoid exchanging cash and coins.
  • Rest assured, your money is insured by the National Credit Union Administration (NCUA).
  • Please know that we are doing everything we can to ensure that our members and team members are considered in every business decision we make.
 
DOWNLOAD OUR MOBILE APP, IF YOU HAVEN'T ALREADY

With our mobile app, you will be able to...
 
  • Check your account balances
  • View transaction history
  • Find a branch or ATM near you
  • Get account alerts
  • Transfer money
  • Deposit checks with your phone's camera
  • Pay bills
  • Pay people with Popmoney®
  • Change contact info
  • Send and receive messages
  • Access Purchase Rewards
  • Available on iOS and Android
 
Download our mobile app and stay on top of your finances no matter where you are
 
IMPORTANT
During times like these, scammers can be more active. Take action and protect yourself. If you think you may have been scammed, please contact us immediately. Orlando Credit Union will NEVER call, email or text you and ask for personal information such as your PIN, Passwords, Social Security Number or other account information.
 
For our latest information, please re-visit this page. For the latest information on COVID-19, please visit the CDC.
 
Thank you for your patience and understanding as we navigate through these uncertain times.
 
 
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