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What is My Coach?

My Coach, our judgment and jargon-free virtual financial coach service, clearly and concisely guides you through actionable steps to improve your credit score, move forward after a credit decline, pay down debt, and build healthy financial habits, using only your smartphone or computer.

Through secured and personalized text-based conversation, you receive empathetic, caring coaching to help you establish your financial goals and identify actions you can take to reach them. To achieve this, you receive bite-sized action steps and motivational nudges to encourage your progress and celebrate your success.

Try My Coach Now!


Feature Overview

My Coach gives you personalized financial advice 24/7. It uses the most advanced AI technology to deliver our partner GreenPath's Financial Wellness guidance, leveraging their 60 years of experience successfully counseling millions of Americans as one of the nation's most trusted financial health and wellness services.


  • How does the virtual financial coach work?

    Users access the virtual coach for an entirely digital experience that delivers GreenPath’s financial advice through an interactive, chat-based exchange.

    The self-service virtual coach walks users through a personalized, empathetic coaching session that provides actionable steps based on their interests and priorities.  Users can stop engaging with the coach at any time and pick up where they left off later.

    As appropriate, the coach offers opportunities for users to connect directly with a GreenPath financial expert for one-on-one assistance with credit, housing or debt management issues.

    It’s a one-stop virtual resource that is easy to use and accessible 24/7.

  • Who made the virtual financial coach?

    Our partner GreenPath and technology developer eGain partnered to create the virtual financial coach. eGain’s Artificial Intelligence and machine learning technology, combined with GreenPath’s proven advice, offers people a unique digital financial coaching experience.

  • How can I get the virtual financial coach?

    The virtual financial coach can be found on this page and on select web pages on our website.

  • Try My Coach Now!